Holiday Disaster (nearly)
Warning – my friend told me her near holiday disaster story last night. She was trying to book a holiday to Egypt from Teletext. Now I usually wouldn’t do this but she has booked her last minute holidays like this before and has never had any problems. But this time round she believes she was being had by the company. When she originally spoke to an operative the holiday was priced at £385 each for two people, the operative then quoted £420 each (the extra expense was for baggage allowance). She told the man she would ring back once she had confirmed that both her and her boyfriend could afford this. When she rang back she spoke to another man who then said, and I quote,
That price is wrong, it’s actually £485 each, you must have made that other price up because the price you’re saying doesn’t exist
Feeling slightly put out she asked for the original operative but she was informed that he was on a break but he would call back – he never did! Over the next day she was promised 5 times for a call back but never got one. When she finally got through to him he quoted her £420 again as promised the first time. So she said ok, he took her details and put her on hold for over 15 minutes in order to get a reference number. He then cut her off, so she rang back to which she was told that once again her operative was on a break and he would call her back.
THE NEXT DAY she rang again to find out her reference number to which he then asked
Would you be flexible on the day you leave?
Obviously puzzled as she thought her holiday had been reserved, she asked if her holiday was booked and the man replied no. There had been a mistake but he could rectify it if she flew a few days later. She was not happy but agreed – at this point she just wanted to secure the holiday. The man then said
Ok that will be £920 all together
She was admittedly puzzled as he originally quoted £420 each! She then started shouting as she had got to the end of her patience with these people; the operative then admitted that because he had put her on hold so long the day before the holiday had already been sold!!!!
Utterly rubbish!!!
Enjoy your summer in one of our Somerset Holiday cottages .
Are you searching for Call Centres
Why not try a Ski Holiday
Find the perfect properties in turkey
Skip hire services from Network Waste
